Refund policy
Last updated: 25 Oct 2026
We want you to be happy with DueKindly Pro. If it isn't right for you, you can get your money back.
14-day money-back guarantee
You can request a full refund within 14 days of any payment — your first payment and every renewal, monthly or yearly. No questions asked.
How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle:
- Open the link in your Paddle receipt email, or find your order at paddle.net with the email you used to pay, and request a refund there; or
- contact us with your order ID (it starts with
txn_) and we'll arrange it with Paddle.
Refunds go back to the original payment method. Depending on your bank, it can take 5–10 business days to appear.
After 14 days
Payments older than 14 days are not refundable, but you can cancel anytime from Settings → License → Manage subscription. Pro then stays on until the end of the period you've paid for, and you won't be charged again.
What happens to your data
Nothing. Your invoices are stored on your device and are never deleted by a refund or a cancellation. The app simply goes back to the Free plan.
Contact
Contact us. Operated by DueKindly.